Alamo Car Hire - Waterloo Train Station

Reviews

• SL

  Steve Larson

  Nov 29, 2025
  1.0
  Do not rent from here. Hired a car for one day, barely used. Returned after hours and Alamo called me the following day claiming a scratch on the bumper. They automatically charged me $2,700 USD before even speaking with me. When I called to understand the process and ask for photos, they said they could not share photos and the process was now with their claims unit and out of their control. They said I need to work with them and could not provide any assistance. It's either a scam, a scheme, or otherwise not helpful working with them. Go somewhere else!
• NN

  Nikki

  Jul 23, 2025
  1.0
  DO NOT BOOK WITH THIS COMPAN They are dodgy and thieves looking for any excuse to help themselves to your account and saying oh its in the contract. They keep taking extra excess chargers out of my account and when i ask them to explain what its for all they do is yell at me and say its all in the contract. When I asked for a full damage report they refuse to give it and just keep referring to the contract. So currently 3 weeks of trying to get something in writing about the money they have taken they refuse and just say its in the contract. Update: My bank agreed it was all dodgy and I got a charge back, after they saw all the contracts and other paperwork. Hired a car from them and we had a not at fault accident (car backed into the car while parked) It was reported to them and the contact of the other driver provided. They then took the bond and extra from my account without any contact. They did not tell us that the excess would be taken until the other party paid for the repairs. And now they are telling me it will take awhile for that money to be returned if and only if the other party pays for the damage. This was after being left on hold for over 40 min to speak to someone. I have asked for something in writing about the excess being taken and held until the other party pays for the damage and they have refused told me they can’t provide that and I need to contact claims. Its terrible that they go and take money from peoples accounts without any contact about it and not providing anything in writing about taking excesses or holding bonds. I was also led to believe the extra cover I paid for covered not at fault claims but I’m told that it only covers tyres, windscreen and roadside assist. Would never book with this company again.
• DC

  Daniel casson

  Jun 13, 2021
  5.0
  I needed a car urgently to attend a funeral in Hampshire after all the trains had been cancelled. Mohamed sorted out a car within 1/2 hour and the service was excellent. I highly recommend Alamo at Waterloo for exemplary service which went above and beyond mere ordinary service.
• SP

  Siim Põder

  Jul 17, 2020
  4.0
  It was great because it was one of the few places we could find that had affordable vehicles and would allow returns on the weekend. Returning it was super tricky though, I drove several laps around it. Would suggest paying close attention to where you have to turn on the final approach :)

Frequently Asked Questions About Alamo Car Hire - Waterloo Train Station